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PLEASE READ THIS PAGE CAREFULLY. ITS PROVISIONS CONTAIN
THE RIGHTS AND OBLIGATIONS OF YOU AND THE OTHER PERSONS
INCLUDED IN THE HOLIDAY TO US AND OUR RIGHTS AND OBLIGATIONS
TO YOU AND YOUR PARTY. UPON OUR ACCEPTANCE OF YOUR BOOKING
THESE PROVISIONS WILL FORM PART OF YOUR CONTRACT WITH
US, TASTES OF LANGUEDOC AN AFFILIATE OF GLOBAL TRAVEL
MARKETING LTD. WE ARE A COMPANY REGISTERED IN ENGLAND
AND WALES NO 731756528.
HOW YOU MAKE YOUR CONTRACT WITH US
When you make a booking, the person to whom an email
confirmation is sent is the 'Lead Name' and he/she must
have authority to accept these booking conditions on
behalf of your party. A confirmation email is issued
to the Lead Name, which forms the basis of the booking.
Please check this carefully. Whilst we make every effort
to ensure accuracy, the onus is on you, the client, to
ensure your reservation is correct. Any discrepancies
must be notified to us immediately. We regret we cannot
accept liability if we are not notified of inaccuracies
within 7 days of receipt.
You are advised to take a copy of the confirmation
email with you on your holiday.
A contract shall only exist between Tastes of Languedoc
and the customer (including all in the party) when Tastes
of Languedoc receives the customer's full payment. Tastes
of Languedoc cannot be held responsible for flights or
transfers made outside the company. Receipt of cheque
or direct bank transfer constitutes acceptance of our
booking conditions .
PAYMENT
All Tastes
of Languedoc holidays must be paid IN FULL at least four weeks prior
to departure. You can either pay when reserving the holiday
or, a reminder will be sent five weeks prior to travelling.
If we do not receive the full payment by the due date
you will be liable for an administration charge of £25.
CHANGES AND CANCELLATIONS BY YOU
All changes should be made directly with Tastes
of Languedoc. The first change is free
of charge; all subsequent amendments are charged
at £15 per change. Cancellation is deemed to
have taken place for a section of a booking where
there is withdrawal from a whole activity, reduction
of an activity numbers below provider's minimums,
or reduction in a whole night's accommodation.
All cancellations must be received by email or telephone
immediately. Charges are as follows
14-0 days before departure 50% of full payment
14-28 days before departure 25% of full payment
More than 28 days before departure full refund of full
payment
Remember that if you cancel for a reason covered by
your insurance policy you should make a claim against
the insurance company directly.
CHANGES BY US
If for any
reason beyond the control of Tastes
of Languedoc the accommodation is
required to be changed, Tastes of Languedoc
reserves the right to offer alternative accommodation
of the same or superior rating at no extra cost
to the client. Should it not be possible to offer
an alternative other than a lower rated accommodation,
Tastes of Languedoc
will refund the difference. The customer can select
whether to accept the change or to cancel the
reservation without incurring any cancellation
charges. Compensation arrangements do not apply
to circumstances beyond our control. We can cancel
your holiday in the following circumstances: war,
threat of war, riots, civil strikes or terrorist
activity, industrial disputes, natural or nuclear
disasters, fire, airport closures, bad weather
conditions and similar events beyond our control.
If we breach our contract with you in any other way
we will pay appropriate compensation if this has affected
the enjoyment of your holiday save that we will not be
liable to you for damage caused by any failure to perform
our contract or improper performance if it is attributable
to:
- Your own fault or that
of a member of your party
- A third party unconnected with the holiday services
we have contracted to provide you with and which is unforeseeable
or unavoidable; or - Unusual or unforeseeable circumstances
beyond our control, which could not have been avoidable
even if all reasonable care had been taken
- Events which neither our suppliers nor we could have
foreseen or forestalled even if we had taken all reasonable
care.
INSURANCE
It is the responsibility of the customer to ensure
they have booked an insurance policy with adequate cover
for European travel.
FLIGHTS/TRAVEL
The responsibility for transportation from the UK to
France remains with the customer . We cannot take any
responsibility for late arrivals or problems with your
chosen carrier. However, as is our policy, we will do
our utmost to help put you in touch with flights and
any transport requirements at the destination.
Flights - These can be obtained in many ways and are
explained in detail on the website
Please remember that this is purely a service that
we provide for which we do not make a charge or take
any responsibility whatsoever. The contract will exist
between you and your supplier.
SPECIAL REQUESTS
Please inform us of any special request when you confirm
your holiday booking. These details must be inserted
in the comments section on your Booking Form. Although
we will endeavour to meet special requests this is dependent
on our suppliers and we cannot guarantee that your requirements
will be met.
ACCOMMODATION DESCRIPTIONS
Descriptions of the accommodation represent an evaluation
by which attempts to reflect the style and atmosphere
of the accommodation. Since the views expressed are subjective,
it is appreciated that not everyone will agree with them
and they should be read in this light. We cannot undertake
to provide the same rooms as may be shown in the photograph
in the details.
ACTIVITIES AND PRICES
Tastes of Languedoc website descriptions
reflect our understanding of each activity we offer and
are given in good faith. We reserve the right to vary
prices without notice because of fluctuations in the
exchange rate.
YOUR FEEDBACK
Tastes of Languedoc will appreciate
feedback - good or bad. If you have any cause for complaint
during your break, we strongly advise you to raise it
with us in France at the time. If it is considered reasonable
to seek redress from us on the spot, it is generally
not considered reasonable to seek redress from us at
a later date. If problems cannot be resolved there and
then, please notify Tastes of Languedoc by
email within 14 days and we will do our best to reply
within 7 days. Failure to follow this procedure excludes
us from liability.
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